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Who is your customer? According to Peter Drucker, "a customer is anyone that can tell you 'no'", and similarly, Sam Walton asserts that "There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else." That's pretty big stuff. In your world and within the company, who has the ability to say 'no' to you? Yes! Believe it or not, we all have customers. Every person in the company has at least one customer that they must satisfy, and that's why fundamental number 16 is [...]

Deliver Results - Be productive.  While effort is appreciated, we reward and celebrate results.  Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results. The 5 Game Changers that Ensure a Manager Delivers Results On Time: Great Organizational Skills - a manager who gets results is one who can plan, outline, delegate Good Enough is Good Enough - the best managers don't try to be a perfectionist and have learned to recognize when a job that is not perfect is still done right. Team Work - an effective manager knows that effective leadership [...]

Work Smart - Be organized and plan your work for maximum efficiency. Have all the tools necessary before starting your work. Be thoughtful about your schedule, and have a game plan for your calls, your tasks, and your workday.  Know the priorities and work on them first. Work with a sense of urgency and get stuff done. Hard Work vs. Smart Work Is it important to work hard or not?  Yes. Of course, you have to be ‘smart’ about working hard, but hard work always pays. Just being smart or working smart is only half of the real story. The [...]

After the rain this weekend, it will be nice to have a sunny day today!

Let's define Consistent: Logically ordered and/or following the same pattern. Unchanging; steady. Being in conformity with a set of rules, guidelines or policies. Fundamental No. 11: Be Consistent. Follow our operating procedures to ensure consistency and high performance. Consistency is critical to ensuring that both internal and external customers know exactly what to expect. Think from a process viewpoint. Highly successful companies have a process orientation that produces consistency.  They look to create standardized best practices for every action. The reason Charlie Murren came up with the 30 fundamentals that we discuss every morning in our huddle is to establish the foundation to produce [...]

Congratulations to our team at the Elba Island Liquefaction Project who received the Crew of the Month award.  The Crew of the Month award is given to the crew who is voted to be the safest on the site by their peers and by the management on the site.  Factors involved in determination of the award are completeness of JSA’s and behavioral observation cards, participation in weekly safety walk downs and general safety of the crew.  Pictured from left to right is Danny Murren, Anton Summers, Lyndon Vogan, Evan Howard, and Kenneth Rentiers.  Presenting the award is Bill Adams, Site [...]