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Speak Straight – Speak honestly in a way that helps to solve a problem, rather than simply making a point.  Make clear and direct requests.  Be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success.  Address issues directly with those who are involved or affected. What is Speaking Straight? Speaking Straight is being direct, clear, and honest in our communication. Good or bad, most individuals like hearing the straight truth. No beating around the bush or hidden agendas, please! Now, this is not to say that we should "dump our [...]

Deliver on your commitments and meet deadlines every time. This includes being on time for phone calls, appointments, meetings, and promises. Do what you say you're going to do when you say you're going to do it. If a commitment can't be fulfilled; notify early and agree on a new commitment to be honored. The ability to follow up on what is promised may be one of the most important qualities you can ask for in a person, and the most important mechanism behind a successful working team. If you don't honor your commitments, it has a domino effect that [...]